From paper to PMGM:transparent, measurable appraisals for a pharmaceutical manufacturer
The KPIs existed. They had simply never been used to review anyone. Performance & Goal Management turned an annual paper exercise into a measurable one.
The KPIs existed. Nobody used them to review anyone.
One of India’s oldest pharmaceutical companies — with an established multi-product capability in Phosgene and its derivatives, a business where documented, defensible decisions are the norm — was already using SAP SuccessFactors and wanted to improve how employee performance was reviewed by management. More than 300 employees were in scope.
The key business challenges
An unused KPI framework. A systematic KPI framework existed but was never used by the organization for employment review purposes.
KPIsPaper appraisals. The existing manual, paper-based appraisal process had to be transformed.
ProcessRatings without transparency. Reviews needed accurate, transparent ratings that management and employees could both stand behind.
TransparencyThe appraisal had to run on the KPIs the company already had — on screen, not on paper.
Putting the existing framework to work
VISCAP approached the engagement across three connected transformation areas — each one slides over the last as you scroll.
Implement PMGM
The Performance and Goal Management module was implemented to derive accurate and transparent ratings for the appraisal process.
Wire in the KPI framework
Core HR processes, KPIs, Goal Management and HR data management were implemented alongside it — putting the framework the company already had into active use.
Go paperless
The manual, paper-based appraisal was replaced organization-wide — 100% paperless from the first cycle run on the new system.
Implemented in 3 months with 15 days of hyper-care support.
A connected performance management flow
From a KPI framework nobody used to a review cycle everyone can see — one connected path.
Business impact
The most visible result: a 100% paperless appraisal, organization-wide, from the first cycle.
KPIs in active use
The systematic KPI framework is finally used for employment review, with ratings derived accurately and transparently from it.
A process that stays on track
Proactive alerts and notifications keep the appraisal cycle moving, with employees better tuned to organizational strategies and goals.
A better review experience
Employee user experience and satisfaction improved from the first appraisal cycle on the new system.
More than a paperless form
The manufacturer moved from a manual, paper-based annual exercise to appraisals run on PMGM against the KPI framework it already owned — implementation, KPI enablement and core HR processes delivered within one three-month program.
Appraisals run on PMGM
Performance & Goal Management was implemented to derive accurate, transparent ratings for the appraisal process.
The KPI framework put to work
Core HR processes, KPIs, Goal Management and HR data management were implemented alongside it, activating a framework the company already owned.
Paperless from the first cycle
The manual paper appraisal was retired organization-wide — 100% paperless from the first cycle, delivered in three months.
An appraisal process as documented and defensible as the business it serves.
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Contact Us
A KPI framework on paper that never makes it into reviews? Speak with VISCAP’s HXM team about putting it to work in PMGM.