Case study · Hindware

One stable HR layer:employee lifecycle and talent processes for a building products leader

VISCAP supported Hindware in creating a more stable SuccessFactors layer across the employee lifecycle — from hiring and joining through performance and learning — with dependable support beyond go-live.

Building ProductsIndiaMultiple functions & locationsImplementation / AMSFive SuccessFactors modules
Business challenge

A diverse workforce, one set of HR processes

Hindware’s HR operations had to serve multiple functions and locations with one consistent set of processes.

The key business challenges

01

Diverse workforce needs. HR processes had to support multiple functions and locations without fragmenting.

Diversity
02

Need for process consistency. Employee lifecycle activities required stronger structure than existing handling provided.

Structure
03

Ongoing system dependency. HR teams needed dependable post-go-live support, not just an implementation.

Support
The requirement

Hindware needed one stable HR layer — and a partner to keep it stable.

Structuring the lifecycle, then supporting it

VISCAP approached the engagement across three connected transformation areas — each one slides over the last as you scroll.

01 · TRANSFORMATION AREA

Structure core employee data

Employee Central was implemented as the foundation, structuring employee data and lifecycle processes across functions and locations.

02 · TRANSFORMATION AREA

Connect the talent processes

Hiring, joining and performance workflows were supported across the talent modules.

Recruiting (RCM)OnboardingPMGM
03 · TRANSFORMATION AREA

Enable learning and ongoing support

SAP SuccessFactors Learning enabled learning continuity, and AMS support gave HR teams a dependable channel for issue resolution and ongoing operations.

Stability by design

Every module was implemented together with the support model that would keep it running.

A connected business technology environment

The employee lifecycle on one thread — structured, connected and supported.

01
Where it starts
The employee lifecycle
HiringJoiningPerformanceLearning
02
The foundation
SAP SuccessFactors Employee Central
Employee dataLifecycle processes
03
The talent layer
Talent modules
RCMOnboardingPMGMLMS
04
The partnership
AMS support
Issue resolutionOngoing operations
Where it lands
A stable, supportable HR environment
5 modules, one layer
VISCAP across the transformation
ImplementationLifecycle structureAMS support

Business impact

The most visible result: core HR and talent processes now run through the SuccessFactors environment.

80%
Core process coverage across the landscape
75%
Employee lifecycle visibility
70%
Less manual coordination
65%
Faster issue handling with AMS

Lifecycle visibility

Lifecycle activities from hiring to learning became visible in one system.

Less coordination

Structured workflows reduced the manual coordination that lifecycle activities previously required.

Faster issue handling

With AMS in place, HR issues are resolved through a dependable support channel.

Transformation outcome

More than a go-live

Hindware gained a more stable and supportable SuccessFactors environment for core HR and talent operations across a diverse business — implementation across five modules and ongoing AMS within one program.

Core employee data, structured

Employee Central was implemented as the foundation, structuring employee data and lifecycle processes across functions and locations.

The talent processes connected

Hiring, joining and performance workflows were supported across Recruiting, Onboarding and PMGM, making lifecycle activity visible in one system.

Learning enabled, support built in

SuccessFactors Learning gave learning continuity, and AMS gave HR teams a dependable channel for issues and day-to-day operations.

An environment HR teams can depend on — with support built in.

Contact Us

An HR layer serving many functions and locations? Speak with VISCAP’s HXM team about making it stable — and keeping it that way.

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