SAP Customer Experience

SAP

Customer Experience

Connecting Sales, Service, Commerce, and Marketing into One Intelligent Customer Reality

End - to - End SAP Customer Experience, Delivered with Precision

Customer Experience (CX) transformation has become a core revenue driver for enterprises. SAP's CX suite - Commerce Cloud, Emarsys, Loyalty, ESM, and BRIM - combined with SAP BTP provides a unified, intelligent, and scalable platform for delivering modern digital experience.

Connected Experience with CX

We design CX solutions with SAP BTP at the center - ensuring Sales, Service, Commerce, Marketing and Billing share a single customer reality.

Accelerators for Speed

Faster time value packaged offerings for Commerce, Emarsys, Loyalty, Service and more, aligned to SAP best practices.

Industry-Ready Plays

Retail, Telco, BFSI and Utilities playbooks that give you proven patterns instead of starting from a blank page.

SAP Sales Cloud

SAP Sales Cloud v2

Sell Smarter. Close Faster.

VISCAP delivers SAP Sales Cloud v2 as a revenue engine - not just a CRM. We connect Sales to S/4HANA, Commerce, Service and Emarsys so every interaction is informed by real-time data.

From onboarding to retention, every journey is intelligent, automated, and measurable.

  • AI-driven opportunity and pipeline scoring
  • ERP-aware forecasting and quota management
  • Lead-to-order orchestration using SAP BTP
  • Predefined dashboards and KPIs
SAP Service Cloud

SAP Service Cloud v2

From Case Management to Connected Care

VISCAP modernises support with AI-assisted routing, omnichannel engagement and deep integration to ESM, FSM and S/4HANA.

From onboarding to retention, every journey is intelligent, automated, and measurable.

  • Unified agent workspace across channels
  • SLA & entitlement automation
  • Embedded collaboration
  • Proactive outreach with Emarsys
SAP Emarsys Platform

SAP Emarsys Customer Engagement

Personalisation at Scale. Revenue on Autopilot.

VISCAP enables SAP Emarsys as an AI-powered engagement engine - connecting behavioural data, commerce signals, and ERP insights to drive meaningful customer interactions.

From onboarding to retention, every journey is intelligent, automated, and measurable.

  • AI-driven omnichannel campaigns (email, SMS, web, mobile)
  • Behaviour-based triggers using ERP and CX data
  • Pre-built industry use cases for faster time-to-value
  • Revenue and engagement analytics for marketing leaders
SAP Commerce Cloud Solution

SAP Commerce Cloud

Intelligent Commerce, Built for Scale

VISCAP designs and delivers SAP Commerce Cloud solutions that unify B2B and B2C commerce with real-time ERP, pricing, and inventory intelligence.

From onboarding to retention, every journey is intelligent, automated, and measurable.

  • Headless and composable commerce architecture
  • Real-time pricing, availability, and order status
  • Seamless integration with S/4HANA and CX
  • Scalable storefronts for global growth
SAP Customer Data Cloud

SAP Customer Data Cloud

Turn Customer Data into Trust & Growth

VISCAP helps enterprises activate SAP Customer Data Cloud to build trusted, consent-driven customer profiles that power personalized engagement across Sales, Service, and Marketing.

We ensure secure identity management while connecting customer data seamlessly with SAP CX, S/4HANA, and BTP ecosystems.

  • Centralised customer identity and consent management
  • GDPR- and compliance-ready data governance
  • Unified customer profiles across SAP CX suite
  • Real-time integration with SAP Emarsys and Commerce
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VISCAP Consulting Services L.L.C
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