From paper to PMGM:transparent, measurable appraisals for a pharmaceutical manufacturer
The KPIs existed but were never used. Performance & Goal Management turned paper appraisals into a measurable process.
The KPIs existed. Nobody used them to review anyone.
One of India’s oldest pharmaceutical companies — with a multi-product capability in Phosgene and its derivatives, where documented, defensible decisions are the norm — already ran SAP SuccessFactors and wanted better management review across 300+ employees.
The key business challenges
An unused KPI framework. It existed but was never used for employment review.
KPIsPaper appraisals. The manual, paper-based process needed to change.
ProcessRatings without transparency. Reviews needed ratings both management and employees could trust.
TransparencyThe appraisal had to run on the KPIs the company already had — on screen, not on paper.
Putting the existing framework to work
VISCAP approached the engagement across three connected transformation areas.
Implement PMGM
Implemented to derive accurate, transparent ratings for the appraisal process.
Wire in the KPI framework
Core HR, KPIs, Goal Management and HR data management were added, putting the company’s own framework to work.
Go paperless
The manual, paper-based appraisal was replaced — 100% paperless from the first cycle.
3 months, 15 days of hyper-care.
A connected performance management flow
From a KPI framework nobody used to a review cycle everyone can see.
Business impact
The most visible result: 100% paperless, organization-wide.
KPIs in active use
The KPI framework is now used for employment review, with accurate, transparent ratings.
A process that stays on track
Proactive alerts keep the cycle moving, with employees tuned to strategy and goals.
A better review experience
Employee experience and satisfaction improved from the first appraisal cycle.
More than a paperless form
The manufacturer moved from paper-based annual reviews to appraisals on PMGM against its own KPI framework — implementation, KPI enablement and core HR in one three-month program.
Appraisals run on PMGM
Performance & Goal Management now drives accurate, transparent appraisal ratings.
The KPI framework put to work
Core HR, KPIs, Goal Management and HR data management activated the company’s own framework.
Paperless from the first cycle
The manual paper appraisal was retired — 100% paperless from cycle one, in three months.
An appraisal process as documented and defensible as the business it serves.
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Contact Us
A KPI framework that never makes it into reviews? Talk to VISCAP’s HXM team about PMGM.