Bringing SAP Customer Experience and Business AI into the conversation on what happens beyond the first AI response.
The 15th DCX Confex & Awards brought CX, digital and business leaders together to examine how customer engagement is changing as AI becomes part of everyday interactions.
From personalization and connected journeys to AI-driven customer experience, the conversation was increasingly about what businesses can do with better customer context, not simply how many new channels they can add.
VISCAP joined the Bengaluru chapter as a Gold Partner, bringing its SAP Customer Experience perspective to both the event floor and the stage.
At the VISCAP booth, the focus was on how connected customer experiences can bring engagement, sales, commerce, loyalty and service closer together. SAP CX formed the core of that conversation, with Business AI and Joule extending the wider picture of how intelligence can work across the customer journey.
How AI-powered SAP Customer Experience is rewriting the rules of customer engagement
Managing Partner Prasad Venkatesan took the discussion to the stage with a practical distinction.
Speak with VISCAP’s SAP consulting team about your transformation goals, landscape, and next steps.
