From manual reviews to a digital process:PMGM for a specialty chemicals business

VISCAP digitized Paushak’s manual, effort-heavy performance management process — structuring review cycles, enabling approval workflows and giving HR reporting visibility.

ChemicalsIndia300–400 employeesRolloutSAP SuccessFactors PMGM

A performance process run by hand

Paushak’s performance management ran outside the system, manual and hard to track.

The key business challenges

Manual PMGM process. Performance management was manual and time-consuming for HR and reviewers.

Manual effort

A confusing review flow. Review cycles lacked structure and tracking, leaving status unclear.

Structure

Limited reporting. HR had little visibility into performance progress.

Visibility

The requirement

The performance process needed structure, and HR needed visibility into it.

Digitizing the review cycle end to end

VISCAP approached the engagement across three connected transformation areas.

01 · TRANSFORMATION AREA

Configure PMGM

Performance management was configured in SAP SuccessFactors, moving reviews out of manual handling.

SAP SuccessFactors Performance & Goal Management

02 · TRANSFORMATION AREA

Enable the workflow

Review cycles and approval flows now follow one sequence — goal, review, approval.

03 · TRANSFORMATION AREA

Set up reporting

Reports were enabled for tracking and visibility, so HR follows the cycle live instead of reconstructing it.

Structure built in

Structure is now built in — one flow, progress HR can see without chasing.

A connected performance management flow

The review cycle on one thread — from goals to approvals visible.

Where it starts: The performance cycle

GoalsReviewsApprovals

The platform: SAP SuccessFactors PMGM

Structured review cyclesApproval workflow

The lens: Reporting & analytics

Progress trackingProcess visibility

Where it ends, every cycle: A structured review experience

300–400 employees in the cycle

VISCAP across the transformation

RolloutConfigurationWorkflow enablementReporting

Business impact

The most visible result: near-elimination of manual tracking.

90%

Less manual tracking across the cycle

82%

Process digitization

87%

Reporting visibility for HR

78%

Smoother review and approval flow

Process digitization

Performance management moved from manual handling into a structured process.

Reporting visibility

HR gained direct visibility into performance progress through reporting.

Smoother reviews

Structured cycles and approvals replaced a confusing review experience.

Transformation outcome

More than a digitized form

Paushak moved from a manual performance process to a structured PMGM cycle with reporting built in.

Reviews configured in the system

Performance management was configured in SAP SuccessFactors, moving reviews out of manual handling.

One defined flow

Review cycles and approval workflows now follow one sequence — goal, review, approval.

Progress HR can see

Reporting was enabled for tracking and visibility, so HR follows the cycle live instead of reconstructing it.

A performance cycle the organization can actually see and manage.

More case studies

Case study

From 5 days to 3 hours for Cadila Pharmaceuticals

Payroll processing cut from five days to about three hours, with four SuccessFactors capability areas added along the way.

Case study

Standardizing HR across 22 engineering & construction sites

1,900+ employees moved off a legacy HRMS, with ESS, MSS and integration to payroll and finance.

Case study

Paperless appraisals, pharmaceutical manufacturer

Paper appraisals and unused KPIs replaced with transparent, measurable ratings.

Case study

SuccessFactors full suite for a Singapore trade union federation

1,200+ employees moved off a customized third-party SaaS HRMS onto seven integrated modules, master data intact.

Contact Us

Still tracking reviews by hand? Talk to VISCAP’s HXM team about a PMGM cycle you can see.